Employs the power of peer-to-peer discussion to give bargaining unit employees the ability to address conflict, conduct or performance of peers before such issues rise to a level that requires action by the Agency. Additionally, when matters have risen to a level requiring action by the Agency, the Professional Standards Program offers an alternative to traditional processes, giving managers an option to address these matters at the lowest possible level and demonstrating a focus on problem solving rather than discipline. Participant feedback commonly reflects genuine appreciation for the opportunity to correct an issue through the informal Professional Standards Program.